Terms & Conditions

Customer Service

Terms & Conditions

Clear terms regarding ordering, payment, delivery, returns and warranty.

Clear terms
Consumer rights
Transparent conditions

Terms for purchases from Slim-Shirt.com

These Terms & Conditions apply to every agreement concluded between Slim-Shirt.com and a consumer through our online store. We have written these terms as clearly as possible, so you can easily find the conditions that apply to your purchase.

1

Identity of the trader

These Terms & Conditions apply to agreements with:

Slim-Shirt.com
De Klamp 16
3832 JC Leusden
The Netherlands

Email: info@slim-shirt.com
Chamber of Commerce: 32138209
VAT: NL001952728B78

2

Applicability

  1. These Terms & Conditions apply to every offer made by Slim-Shirt.com and to every distance contract concluded between Slim-Shirt.com and the consumer.
  2. Before the order is completed, these Terms & Conditions are made available in such a way that the consumer can read and save them.
  3. If additional product-specific or promotional terms apply alongside these Terms & Conditions, they will be stated separately.
  4. If any provision of these Terms & Conditions conflicts with mandatory consumer law, the applicable statutory provision will prevail.
3

Offers and prices

  1. Slim-Shirt.com aims to display products, images and product information as fully and accurately as possible.
  2. Obvious errors or mistakes in prices, product information or other information do not bind Slim-Shirt.com.
  3. Prices shown with the products include VAT where VAT is applicable.
  4. Any shipping costs are clearly displayed before the order is finally placed.
  5. Discounts and special offers apply for as long as they are offered on the website or while stocks last.
  6. Any quantity discount is applied automatically to products for which such a discount is active.
4

Conclusion of the agreement

  1. The agreement is concluded when the consumer finally places the order and Slim-Shirt.com confirms the order electronically.
  2. After placing the order, the consumer receives an order confirmation by email.
  3. Slim-Shirt.com may refuse an order or request additional information where there is a justified reason to do so, for example in the event of an evident fraud or payment risk.
  4. The consumer is responsible for correctly entering their name, address and contact details.
5

Payment

  1. The consumer may use the payment methods made available during checkout.
  2. Available payment methods may vary depending on the country, order or payment provider.
  3. Payments are processed through secure payment connections.
  4. If payment is not successfully completed, Slim-Shirt.com is not required to dispatch the order until payment has been correctly received, unless otherwise provided for by the selected payment method.
More information: see our Payment Methods page for the payment options currently available.
6

Shipping and delivery

  1. Slim-Shirt.com ships orders to the countries available during checkout.
  2. Current shipping methods, shipping costs and any thresholds for free shipping are displayed on the website and before the order is completed.
  3. Orders placed and paid for on working days before the cut-off time stated on the website are processed on the same working day where possible.
  4. Stated delivery times are estimates, unless a guaranteed delivery time has expressly been agreed.
  5. If delivery is delayed or an ordered product unexpectedly becomes unavailable, Slim-Shirt.com will inform the consumer as soon as reasonably possible.
  6. For international shipments, PostNL may hand the parcel over to a local postal or parcel delivery service.
Current shipping information can be found on our Shipping & Delivery page.
7

Cancellation before dispatch

  1. If the consumer wishes to cancel an order, they should contact Slim-Shirt.com as soon as possible.
  2. As long as the order has not yet been processed or dispatched, Slim-Shirt.com will try to cancel the order.
  3. Once the order has been processed or dispatched, cancellation can no longer be guaranteed. The consumer may then exercise the statutory right of withdrawal.
8

Statutory right of withdrawal

  1. When purchasing online, a consumer generally has the right to withdraw from the agreement without giving any reason.
  2. The withdrawal period is 14 days and starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, receives the product.
  3. If an order is delivered in several separate shipments, the period starts after receipt of the final product or part.
  4. The consumer does not have to provide a reason for exercising the right of withdrawal.
  5. Within the withdrawal period, the consumer may notify Slim-Shirt.com that they wish to withdraw from the purchase using the available online withdrawal function or another legally permitted method, such as email or the model withdrawal form.
  6. After notifying Slim-Shirt.com of the withdrawal, the consumer then has a maximum of 14 days to return the products.
Please note: the statutory right of withdrawal is separate from our practical exchange service.
9

Returning products after withdrawal

  1. The consumer is responsible for packaging the return shipment appropriately.
  2. Products must be returned to the Dutch return address stated on the website and on the return form.
  3. The direct cost of returning the products is borne by the consumer, unless Slim-Shirt.com has stated otherwise in advance or the return is due to an error by Slim-Shirt.com.
  4. The consumer may inspect and try on the product to the extent reasonably permitted in a physical shop.
  5. The consumer is liable for any reduction in value resulting from handling or use beyond what is necessary to establish the nature, characteristics and functioning of the product.
  6. Products should therefore preferably be returned clean, carefully handled and with the original labels and tags attached.
Practical information can be found on our Returns & Exchanges page.
10

Refunds

  1. If the consumer withdraws from the entire agreement, Slim-Shirt.com will refund the payments received in accordance with the applicable statutory rules.
  2. This also includes the cost of the standard delivery method offered for the original order.
  3. If the consumer deliberately selected a more expensive delivery method than the standard delivery option, Slim-Shirt.com is only required to refund the cost of the standard delivery method.
  4. If only part of an order is returned, the original delivery costs are not refunded.
  5. The refund will be made no later than 14 days after notification of withdrawal.
  6. Slim-Shirt.com may withhold the refund until the returned products have been received or until the consumer provides evidence that the products have been sent back, whichever occurs first.
  7. The refund will generally be made using the same payment method used for the original transaction.
11

Exchanges

  1. If the consumer wishes to exchange a received product for another size, colour or version, this can be indicated on the return form.
  2. Exchanges are subject to availability.
  3. If the requested replacement product is unavailable, Slim-Shirt.com will contact the consumer or refund the applicable amount.
  4. The cost of returning a product for a normal exchange is borne by the consumer, unless otherwise agreed.
12

Incorrect, damaged or defective products

  1. If the consumer receives an incorrect, damaged or defective product, they should contact Slim-Shirt.com as soon as reasonably possible.
  2. The consumer's statutory rights in relation to products that do not conform to the agreement remain fully applicable.
  3. If the issue is attributable to Slim-Shirt.com, reasonable return costs will not be charged to the consumer.
  4. Depending on the circumstances, Slim-Shirt.com will arrange replacement, repair or an appropriate refund in accordance with the applicable statutory rules.
13

Stock and availability

  1. Products are supplied while stocks last.
  2. If an ordered product unexpectedly becomes unavailable, Slim-Shirt.com will inform the consumer as soon as reasonably possible.
  3. Any payment already received for a product that cannot be supplied will be refunded or, with the consumer's agreement, applied to an alternative product.
14

Complaints

  1. Complaints concerning an order, product or service can be submitted to info@slim-shirt.com .
  2. The consumer is requested to clearly describe the complaint and, where relevant, include the order number and photographs.
  3. Slim-Shirt.com will provide a substantive response to complaints as soon as reasonably possible.
  4. Submitting a complaint does not limit the consumer's statutory rights.
15

Privacy and personal data

Slim-Shirt.com processes personal data in accordance with applicable privacy legislation and the privacy policy published on the website.

For full information about the processing of personal data, please refer to our Privacy Policy.

16

Intellectual property rights

The content of the website, including text, photographs, images, logos, designs and other materials, may not be copied, published or used commercially without the prior permission of Slim-Shirt.com, insofar as these rights belong to Slim-Shirt.com or its licensors.

17

Governing law and disputes

  1. Agreements between Slim-Shirt.com and consumers are governed by Dutch law, insofar as this does not deprive the consumer of mandatory consumer protection granted under the law of the consumer's country of residence.
  2. The parties will first attempt to resolve any dispute amicably.
  3. If this is not possible, the dispute may be submitted to the competent court in accordance with the applicable statutory rules.
18

Amendments to these Terms & Conditions

Slim-Shirt.com may amend these Terms & Conditions.

An agreement already concluded remains subject to the Terms & Conditions that applied at the time the agreement was concluded, unless an amendment is required by law or the consumer expressly agrees to the amendment.

Slim-Shirt.com Terms & Conditions · Version August 2026