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Frequently Asked Questions
Customer Service
Frequently Asked Questions
Quickly find answers to the most common questions about ordering, delivery, returns, payments and our shapewear.
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Frequently Asked Questions
How can we help?
Choose a topic or open the question you would like to know more about.
Orders & delivery
About your order, shipping and delivery.
When will my order be shipped?
Orders placed and paid for on working days before 5:00 PM are normally processed and shipped the same day.
Once your order has been shipped, you will receive a shipping confirmation.
How can I track my order?
Once your parcel has been shipped, you will receive a shipping confirmation by email with the available tracking information.
Please note that it may take some time before the carrier's first scan becomes visible.
Which carrier will deliver my order?
We ship our parcels from the Netherlands with PostNL. For international shipments, PostNL may hand your parcel over to a local postal or parcel delivery partner.
View Shipping & Delivery →Can I have my order delivered to a pickup point?
Where this option is available for your address, you can select a suitable pickup point during checkout.
Available delivery options are shown automatically during checkout.
How much does shipping cost?
Shipping costs and any free-shipping thresholds depend on the destination country.
The available delivery options and costs are shown during checkout.
View all shipping information →Can I still cancel my order?
Please contact us as soon as possible if you would like to cancel your order. As long as the order has not yet been processed or shipped, we will try to cancel it for you.
If the order has already been processed or shipped, you can return it after receiving it.
Returns & exchanges
About returns, exchanges and refunds.
How long do I have to return my order?
You can return your order within 14 days of receiving it.
Complete the return form and include it with your return shipment.
Can I exchange an item for a different size or colour?
Yes. Clearly indicate on the return form which size, colour or version you would like to exchange the item for.
Once we have received and inspected your return, we will process the exchange.
What conditions apply to returns?
The item must be returned clean, unwashed and without signs of use. The original product tags and labels must still be attached.
Trying the item on is of course allowed.
View all return conditions →Do I have to pay the return shipping costs?
For a standard return or exchange, the return shipping costs are paid by the customer.
If you received the wrong or a defective item, please contact us first.
When will I receive my refund?
After we have received and inspected your return, we will process the refund using the payment method originally used for the order.
What should I do if I received the wrong or a defective item?
Please contact our customer service team first. If you received the wrong or a defective item, you can request a free return label.
Payments
About payment methods and payments.
Which payment methods can I use?
During checkout, we automatically show the payment methods available for your country and order.
View our payment methods →Can I pay later?
If Klarna is available for your order, you can select this payment option during checkout.
Is it safe to pay on Slim-Shirt.com?
Yes. Payments are processed through secure payment connections. The available payment methods are displayed during checkout.
Size & product advice
About sizing and fit.
How do I choose the right size?
Measure your chest and waist while relaxed and compare your measurements with the size information shown with the product.
If you are between two sizes, we generally recommend choosing the larger size.
Should I choose a smaller size for more compression?
No. Choose the size that matches your body measurements. A smaller size does not automatically provide better shaping and may be less comfortable.
Can I try the products on in a store?
Slim-Shirt.com is an online store and does not have a physical shop. It is therefore not possible to try products on at our location.
If you need help choosing your size, our customer service team will be happy to assist you.
Care instructions
Keep your shapewear looking good and working effectively for longer.
What is the best way to wash my shapewear?
Hand washing in lukewarm water up to 30°C is the gentlest method. Use a mild liquid detergent and do not wring the garment.
If using a washing machine, choose a delicate cycle at no more than 30°C and a maximum spin speed of 800 rpm.
View all care instructions →Can I tumble dry my shapewear?
No. Do not tumble dry your shapewear. Heat can damage the elasticity and supportive properties of the material.
Allow the garment to air dry and preferably lay it flat on a drying rack.
Can I use fabric softener?
No. Do not use fabric softener, bleach or wool detergent. These products can affect the material and its elasticity.
Can I iron my shapewear?
No. Shapewear should not be ironed and should not be dried directly on a radiator or other heat source.
Couldn't find your answer?
Feel free to contact us. Our customer service team will be happy to help you personally.
Contact us →