Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

What is the delivery time?
If you place your order on a working day before 5:00 PM, your order will be shipped the same day. On the Exchange and Return page you can find the average shipping times.

What are the shipping costs at
This depends on which country it is sent to, on the Shipping and Delivery page you will find the shipping costs. On the payment page it is indicated from which amount the shipment is free.

Which courier will deliver my order? ships with DHL and/or PostNL and its shipping partners.

How can I track the shipping status of my order?
Once your order is shipped by, you will receive a shipping confirmation and an email from PostNL or DHL with the track & trace information, allowing you to follow the shipment.


Exchanges & Returns

Can I exchange my order, and how does this work?
After receiving your order, you have 14 days to return it for an exchange. You can find the details and download the return form on our Exchange and Return page.

Within which period can I return an item?
For returns, we follow the legal return period of 14 days after receiving the order.

What are the return conditions?
Our return conditions are listed on the Exchange and Return .

Who pays for the return shipping costs if I return my order?
The return shipping costs are the responsibility of the buyer.

How will I get my money back if I am not satisfied with the order?
If your order is not satisfactory, you can return it within 14 days after receiving it and ask for your money back.

How can I cancel my order?
It is possible to cancel an order if this is done within 24 hours after placing the order and if the order has not been shipped yet.


Payment Methods

What are the available payment options at
All the available payment methods are listed on the Payment Methods .

Can I pay later (after delivery)?
That depends on the country of destination. On the payment page, you can choose the option "Klarna Pay Later."


Sizing & Care Instructions

What size do I need?
Each product page includes a size chart to help you determine your size.

Can I order a size smaller for a better result?
No, ordering a smaller size will not fit. We advise using the size chart. If your size falls between two sizes, order the larger size.

What are the care instructions?
We recommend washing our shapewear at 30 degrees by hand or in the machine using a mild detergent. Do not tumble dry or iron!

Just like with any other garment, frequent washing and wearing can affect the lifespan of the shapewear.

If you are certain about the correct size of your shapewear, we recommend adding at least 3 pieces to your wardrobe to prevent rapid wear and tear.