Not completely satisfied or need a different size?
No problem. You can return or exchange your order within 14 days
of receiving it.
14-day
return period
Try on at home
at your convenience
Easy
returns
Refund
after receipt
How it works
In 4 simple steps
1
Complete the return form
Let us know whether you would like an exchange
or a refund.
2
Pack the item
Use the original packaging
where possible.
3
Send your return
Send the parcel with sufficient postage
to our return address.
4
We process your return
After receipt and inspection, we will arrange
your exchange or refund.
What would you like to do?
The right solution for every situation
Different size or colour
No problem. Indicate on the return form
which size or colour you would like to exchange the item for.
As soon as we have received your return,
we will process the exchange.
Refund
Write “refund” on the return form.
After receiving and inspecting your return,
we will process the refund.
Received the wrong or a defective item
Did you receive the wrong or a defective item?
Please contact us first.
In this case, you can request a free return label,
so you do not have to pay the return shipping costs yourself.
Return conditions
The item has not been worn or washed.
Trying the item on is of course allowed.
The original product tags and labels
are still attached to the item.
The item is clean and free from stains
or other signs of use.
Return the item in
in where possible.
Return your order within
the applicable return period.
The return shipment must have sufficient postage.
Trying on is allowed
You may try the item on at home
as you would in a store.
This allows you to check at your convenience whether the size
and style are right for you.
Frequently asked questions
How long do I have to return my order?
You can return your order within 14 days
of receiving it.
Complete the return form and include it
with your return shipment.
Can I exchange an item for a different size or colour?
Yes. Clearly indicate on the return form
which size, colour or version you would like to
exchange the item for. Once we have received your return,
we will process the exchange.
When will I receive my refund?
After we have received and inspected your return,
we will process the refund using the original
payment method.
Do I have to pay the return shipping costs?
Yes. For a standard return or exchange,
the return shipping costs are paid by the customer.
If you received the wrong or a defective item,
please contact us first.
What should I do if I received the wrong item?
In that case, please contact our
customer service team first. For an incorrectly supplied
or defective item, you can request a free return label
.
What condition must the item be in when returned?
The item must be clean, unwashed and free from signs of use.
The original product tags and labels must still be attached.
Trying the item on is of course allowed.
English
Nederlands
Deutsch